November 2026
- Billing contacts and portal administrators can now be named by Aspendora for any organization, including ones that don't use Microsoft 365. A billing contact can sign in with an emailed code and sees invoices and payments. Changes apply within 10 minutes (guide).
- The portal moved to portal.aspendora.com (old insights.aspendora.com links still work).
- Tickets: see, search, reply to, attach files to, close and reopen your tickets. Replaces the ConnectWise customer portal; links in ticket emails now open tickets here.
- Tickets you're copied on: tickets where you're on the CC list now show on your Tickets page, marked CC'd, with All / Mine / CC'd buttons. You can read them and reply (guide).
- New ticket: all request forms in one place, with attachments and urgency.
- Projects, Assets and Quotes sections.
- My computers: your computers, and installing approved software yourself (guide).
- Connect: use your computer from anywhere, in your browser, from My computers. It replaces ScreenConnect Host Pass (guide).
- Forward your email while you're away: on Travel and out of office, choose up to five coworkers to get a copy of your email on your vacation or sick days. It stops by itself after your last day (guide).
- Service status: a new page lists outages that may affect you, such as Microsoft 365, with updates while they last and a history of past ones. During a big outage a banner shows at the top of every page. You can also sign up there to get a text message when there's a major outage, and stop at any time.
- Moving off ConnectBooster: if your invoices are still paid through ConnectBooster, you can now save a card or bank account on the Invoices page ahead of the switch. Automatic payment shows as Scheduled and nothing is charged here until Aspendora switches you; ConnectBooster keeps collecting until then.
- Invoices: two years of history, PDFs, receipts, Pay now, and automatic payment (set up or change the card or account). Your organization can name billing contacts; then only they see invoices and pay (guide).
- Users: administrators manage contacts, give access, set roles and approve access requests.
- Sign in with an emailed code for people without a Microsoft 365 account. If your address is a Microsoft 365 account, sign in with Microsoft 365 so your organization's sign-in rules apply (guide).
- This help, with step-by-step guides and screenshots.
- Teams app (when your organization adds it).
- Travel and out of office: tell us your trip dates and countries, and set an automatic reply. It all goes back to normal after your last day (guide).
- A new look: a cleaner, lighter design with a more compact layout. Help is now just below Home in the menu; everything else is where it was.