| From | When | |
|---|---|---|
| Ticket received / updated / closed | Aspendora help desk | When you raise a ticket and when it changes. The link opens the ticket in the portal. |
| Your Aspendora portal sign-in code | portal@aspendora.com | When you ask for a sign-in code. |
| You have access to the Aspendora client portal | portal@aspendora.com | When an administrator gives you access. |
| … asked for access to the Aspendora portal | portal@aspendora.com | Administrators only: someone needs approving. |
| Invoice, with the PDF attached and a payment link | accounting@aspendora.com | When we invoice you. |
| Your payment didn't go through | accounting@aspendora.com | If an automatic payment is declined. |
| Service order to sign | sign.aspendora.com | When we send a quote for signature. |
Important: if an email claiming to be from us asks for a password, a sign-in code or card details, don't reply or click. Forward it to support@aspendora.com.
If our emails go to junk, mark one as Not junk so the rest arrive in your inbox.