Do I need a separate password for the portal? No. Use your work Microsoft 365 account, or a code we email you. See Signing in.
Can I still email or call Aspendora? Yes. Email support@aspendora.com or call 281-941-4028. Emails become tickets you'll see in the portal too.
Why can't I see a colleague's ticket? Standard users see their own tickets. Managers and administrators see everyone's. See Who can see what.
I raised a ticket by email, but it's not in my list. The portal matches tickets to you by email address. If the email came from a different address, ask us to update your contact details.
Can I reply to the ticket email instead of using the portal? Yes. Replies by email are added to the ticket.
How do I see an old invoice? Invoices → Full history shows two years. See Invoice PDFs and receipts.
Is it safe to pay online? Yes. Payments are handled by Stripe; Aspendora never sees your card or bank number.
Who decides who can use the portal? Your organization's administrators. See Giving people access.
Does the portal work on my phone? Yes, in any up-to-date browser.
Where are the old CloudRadial and ConnectWise portals? Replaced by this one. Links in old ticket emails still open the right ticket here.
What does Aspendora record about my use of the portal? When you're signed in, we record the pages you open and the actions you take, with your name, organization, time and IP address, so we can support you and improve the portal. We don't record what you type into forms in that log, and we don't record your screen. Records are kept for about a year. Questions: support@aspendora.com.