Everyone who uses the portal has one of three roles. Your organization's administrator chooses it (see Giving people access).
| Standard user | Manager | Administrator | |
|---|---|---|---|
| Raise tickets and requests | ✓ | ✓ | ✓ |
| See tickets | Their own | Everyone's | Everyone's |
| Add or remove a Microsoft 365 user (request) | ✓ | ✓ | |
| Projects | Ones they're the contact for | All | All |
| Assets (computers and devices) | ✓ | ✓ | |
| Security reports | ✓ | ✓ | |
| Quotes | Ones addressed to them | Ones addressed to them | All |
| Invoices, payments, automatic payment | ✓ (see below) | ||
| Users: access, roles, contacts | ✓ |
Invoices are for your organization's billing contacts. If your organization has named billing contacts, only they see invoices, whatever their role; administrators who aren't billing contacts don't. If it hasn't, administrators do. To name or change billing contacts, email accounting@aspendora.com. Billing contacts can sign in even if your organization doesn't use Microsoft 365: use Email me a sign-in code.
Aspendora can also make someone a portal administrator for your organization at your request. A change can take up to 10 minutes to apply.
"Their own" tickets are the ones where they're the contact, plus tickets they're copied (CC'd) on. The portal matches people by email address, so make sure Aspendora has the right email for each person (see Keeping your contact list up to date).
Tip: most people only need Standard user. Give Manager to someone who looks after IT for the whole office, and Administrator to whoever decides who gets access.