Word	Meaning
Administrator	A role that can also manage invoices and who uses the portal. See Who can see what.
Asset	A computer, server, printer or other device Aspendora manages for you.
Automatic payment (autopay)	Invoices charged to a saved card or bank account on their due date.
ACH	Paying straight from a US bank account. Takes about 4 business days to clear.
Contact	A person Aspendora has on file for your organization.
Manager	A role that sees everything in the organization except invoices and user management.
MFA	Multi-factor authentication: the code or app prompt you use alongside your password.
Microsoft 365	Your organization's email, Teams and Office account.
Phase	A stage of a project.
Quote / service order	A proposal from Aspendora. Signing the service order is the agreement.
Standard user	A role that sees their own tickets and requests.
Stripe	The payment company that handles card and bank payments for Aspendora.
Ticket	A request or problem you've raised with Aspendora, with its full conversation.