| Problem | What to do |
|---|---|
| The sign-in code never arrives | Check junk mail. Make sure you typed your work email. Wait a minute and use Send a new code (up to 5 an hour). |
| "That code didn't work" | Codes work once, for 10 minutes. Request a new one and use the newest email. |
| "You don't have access yet" | Your administrator has been asked to approve you. Ask them, or email support@aspendora.com. |
| Microsoft sign-in loops or shows an error | Sign out of Microsoft in that browser, close all its windows, and try again. Or try a private window. |
| "That ticket isn't available" | It belongs to someone else in your organization (standard users see their own), or the number is wrong. |
| I can't see Invoices or Users | Those are for administrators. See Who can see what. |
| A file won't attach | Files can be 10 MB at most, and programs and scripts can't be attached. Zip a large folder, or send a screenshot instead. |
| "You've made a lot of changes in the last few minutes" | Wait a few minutes. It's a safety limit (20 changes in 10 minutes). |
| "ConnectWise didn't answer" | Our ticketing system is briefly unavailable. Try again in a minute; for something urgent, call 281-941-4028. |
| Pay now isn't shown | The invoice is set to be charged automatically, or your organization pays through ConnectBooster. |
Still stuck? Raise a ticket, email support@aspendora.com, or call 281-941-4028.